What might be a red flag during the CMS review process?

In the context of the CMS review process, a history of legal disputes or unresolved complaints serves as a significant red flag. This is because such issues can indicate underlying problems in a contractor's business practices, ethical conduct, or customer service. Frequent disputes or complaints suggest that the contractor may not be meeting industry standards or customer expectations, which could lead to financial losses or even legal ramifications.

On the other hand, a history of satisfied customers reflects positively on the contractor’s reliability and service quality, a strong online presence demonstrates effective marketing and engagement with clients, and a focus on safety training indicates a commitment to maintaining workplace safety and compliance with regulations. None of these factors typically raise concerns during a review; instead, they serve as indicators of a responsible and reliable contractor.